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The Child and Family Information, Advice and Assistance Service

You can contact us to have a discussion and get help, or tell us if you are worried about a child or young person

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Thank you for contacting the Information, Advice and Assistance Team within child and family services  

Due to the Coronavirus outbreak we are experiencing an unprecedented volume of calls.  In light of this increased demand and to make sure we can respond to all emergency enquiries straight away we would ask that unless your call relates to significant risk of harm or risk to life to a child or young person you do not stay on the line and instead contact us via email at . However, should you be unable to email please wait on the line and we will answer as soon as possible.

For general information on Coronavirus please review the latest updates available at Public Health Wales and at  For all other enquiries regarding support services please email us at   .

Thank you for your support at this time

Anyone can contact the Child and Family Information, Advice and Assistance (I,A&A) service to have a discussion and get help. A qualified social worker will listen to you and let you know what information, advice or assistance can be provided and who can help from social services, health, youth offending service, education, police, early intervention and prevention services and the third sector. How much we can talk to you about a specific child will depend on the reason for your call and the circumstances.

  • Information - We can provide information about universal, community and preventative support services to help people make informed choices about their well-being. You do not have to give the personal details of the child and family to get information.
  • Advice - If children and families have particular needs we can start an assessment by having a 'What Matters' discussion to help families and/or professionals to think about how to improve their situation. We can help to explore options that may come from friends and family, professionals or any other early intervention and prevention services. 
  • Assistance - this is where a person takes action with a family to help them or to access support services for children, young people or families on their behalf. With parents/carers consent then I,A&A can make a referral directly to a service on the behalf of the family or arrange for a meeting so the appropriate support can be identified.

Find out more about how we give information, advice and assistance...

Contact Details for the Child and Family Information, Advice and Assistance Service

Telephone: 01792 635700


Opening Hours: 

8.30am - 5.00pm Monday to Thursday

8.30am - 4.30pm on a Friday.

If your case is open to a social worker call 01792 635180.

In an emergency situation where an adult or child may be at immediate risk of harm please contact 999.

The Emergency duty team is available outside normal working hours on 01792 775501

If emailing outside of normal working office hours, please be aware that this enquiry will be dealt with on the next working day.

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