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Child and Family Services - What we do

Information about how Swansea Social Services provide advice and support to children and their families

five children

Update: 23.3.20

The Information, Advice and Assistance Team within child and family services has been experiencing an unprecedented volume of calls.  In light of this increased demand and to make sure we can respond to all emergency enquiries straight away we would ask that unless your call relates to significant risk of harm or risk to life to a child or young person you do not stay on the line and instead contact us via email at  However, should you be unable to email please wait on the line and we will answer as soon as possible.For general information on Coronavirus please review the latest updates available at Public Health Wales and at  For all other enquiries regarding support services please email us at

Child and Family Services is working with the Health Visiting service to  continue to  maintain contact with families as normally as possible within the guidelines set out by Public Health Wales. Needs and vulnerability are being prioritised to make sure this important work is maintained and we continue to be grateful to all staff who are working hard and making adaptations where needed to enable this to happen safely.

Staff who have been deemed to be in the most vulnerable groups as per government guidance are not making visits - but other skilled staff are completing this work instead.

All Flying Start childcare settings remain open despite the schools closing so that staff and families will be able to access the settings and childcare will continue.

Our Respite home Ty Laura remains open and work is ongoing to ensure the continued safety of children and parents who use this provision. We are contacting parents and carers of our vulnerable children to understand what would be helpful to them during this period.  

Our family Contact centre remains open to offer contact between children and their parents at Palm Tree House although this is operating with a reduce service. Relevant families are being contacted.

Info-Nation will continue to provide services to young people who are most in need: the drop-in service has been temporarily stopped as part of social distancing, but information and advice enquiries will handled through their Facebook pages (; Cam Nesa will still maintain contact with their clients; BAYS+ clients will still be able to access emergency support but young people are being asked to phone in advance to arrange appointments on 01792 460 007. Emergency contacts and support will continue as normal. 


At Child and Family Social Services we believe that children have a right to live in a safe and happy environment, to be respected for who they are and to be given opportunities to achieve the best possible outcomes and their full potential. 

We know that  families sometimes need a bit of extra help.  Teachers, health visitors and other services that work with children and families can provide information and support.  

Our Advice, Information and Support for Families pages provide a range of information about these.

Also,in Swansea anyone can contact the Child and Family Information, Advice and Assistance (I,A&A) service  to have a discussion and get help. 

We work with and support those families with children under the age of 18 who are in greatest need. For example, we help

  • Disabled children
  • Parents who need extra support to help them look after their children safely 
  • Children and young people who are at risk of being neglected,  harmed or sexually exploited
  • Children and young people in trouble with the law
  • People who would like to provide a home for a child through fostering or adoption

Families living in the City and County of Swansea can contact us themselves to ask for help or advice. Sometimes people such as teachers or health visitors will contact us to see whether we can offer a family extra support. 

When someone contacts us, we will ask questions to help us understand what is happening in your family, whether support is needed and who is the best person or organisation to help you.

Sometimes there is no need for Social Services to get involved, but we can give information and advice , and discuss other organisations which may be able to help with the situation. 

If it seems that there is a need for us to become more involved , a social worker will visit and talk to you about the support and help you need.   This is known as an assessment .  

In some circumstances we have a legal duty to take action, even if the family has not asked for our help. We must protect any child whose safety, health and wellbeing may be at risk if they do not receive help.

Contact The Child and Family Information, Advice and Assistance Service by telephone on 01792 635700 or by email at

If your case is open to a social worker call 01792 635180.

Assessment of Children and their Families

An assessment helps Social Services and families to look together at the current situation and what might need to happen next.

What families say about us

Read comments from families in Swansea about their social workers

Youth Justice & Early Intervention Service

The Western Bay Youth Justice & Early Intervention Service (Youth Offending Service) takes a multi-agency approach to youth offending.

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