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Coronavirus and social care updates

Updates on how social care services will be affected by coronavirus.

Social Services emergency help at night and weekends

There is a Social Services Emergency Duty Team (EDT) in Swansea on duty on:

  • weekday evenings (between 5.00pm and 1.00am Monday - Thursday and 4.30pm - 1.00am on Friday)
  • weekends between 9.00am and 1.00am

Between 1.00am and 9.00am one person is on duty for serious emergencies only.

The EDT is only able to deal with emergency situations that cannot wait until the next day. Normally the team will provide information and advice to keep the situation safe until the next day. Only in the most difficult or urgent cases will a social worker visit.

You can contact the Emergency Duty Team on 01792 775501.

More information on the emergency duty team

 

Social Services help during normal working hours

The Child and Family Integrated Information, Advice and Assistance Service can be contacted at 01792 635700 or email: access.information@swansea.gov.uk but as the IIAA team is having an unprecedented volume of calls unless your call relates to significant risk of harm or risk to life to a child or young person please instead contact us via email. 

More information in the Child and Family Integrated Information, Advice and Assistance Service

The Common Access Point for Health and Social care for adults and carers can be contacted by telephone on 01792 636519 or by email: cap@swansea.gov.uk. However as they are experiencing an unprecedented volume of calls we would ask that unless your call relates to significant risk of harm or risk to life you do not stay on the line and instead contact us via email. However, should you not have access to email please wait on the line and we will answer as soon as possible.

More information on the Common Access Point

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